Ice Machine break down, need ice, call Columbia Ice?

We had a call today from a restaurant. They were calling around getting a quote for ice. I smiled as I listened to our office administrator answer the phone because there usually are no quotes needed for ice machine break down. You have one choice and one choice only and that is Columbia Ice, for ice delivery Edmonton when you need ice.

I know when you search for ice delivery Edmonton, Arctic Glacier shows up but it is not always easy to get a big company to adjust what they are doing for a small business. Most restaurants are small businesses. I am not going to say Columbia Ice can always easily adjust. Sometimes we don't have extra ice on the truck. If we do and can we try our best.

This is not a knock on Arctic Glacier. It is expensive to reroute a truck to deliver someone out of route. They fill their trucks full of ice, use route software, have every bag of ice allocated. Having a truck just in case someone calls last minute isn't cost effective. Basically a truck is considered a $150 an hour asset in terms of truck and driver. That is the minimum you want your truck generating an hour. If you are doing a route, to change course, break a route, costs you at least $150 an hour. As I say, it is not always possible for us. Being a smaller company, we are more agile, more able to make those last minute adjustments.

It is one of those differences between being a big company and small company. I liken it to small companies are the perfect amount of desperate.

If your ice machine breaks, google Columbia Ice Edmonton, click the call button on google or call 780-960-7161 or just email ice@columbiaice.ca. You could also click on columbiaice.ca. Go to website and get our phone number there.

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